Shipping Policy

 

 

At House of Shen(HOS), we value each and every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer. Our options range from postal shipping (standard and medium speed) to expedited shipping (fast delivery).

Read Below Before Order:

1. Please give us a valid phone number that we can reach you at immediately.
2. We are unable to ship to Military Base or PO Boxes.
3. Please allow additional days in transit for delivery during Holidays.

SHIPPING TIME

Shipping time varies by location. These are our estimates excluding processing times. 

Location

Estimated Shipping Time

United States

18 - 25 days

Europe, United Kingdom

15- 20days

Canada

18 - 25 days

Australia, New Zealand

18 - 25 days

Asia

12 - 18 days

 

All orders are processed within 10 business days. Business days are Monday – Friday. Saturday, Sunday and Holidays are not included in shipping days.

 All shipping times exclude clearance/customs delays.

SHIPPING PARTNERS

  • FedEx

  • DHL

  • UPS

  • Epacket

  • EMS

  • SF Express

We will choose appropriate shipping methods for delivery.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

Order tracking is available online.  Enter your order number from your email and find out when your order is expected to arrive.

 LOST/MISSING PACKAGES

HOS is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and You will need to pay customs fees when receiving them.